AskMe Support
AskMe is developed and supported by Pharanos. If something isn't working, you have a question, or you'd like to give us feedback, we want to hear from you.
We aim to reply within two working days. Including your account email address and, for bugs, what you were doing when the problem happened helps us help you faster.
Common questions
How do I restore my purchases?
Sign in with the same account you bought with, purchases are tied to your AskMe account, not the device, and restore automatically. If something is still missing, email us with the address you used.
How do I cancel a subscription?
Subscriptions are billed and managed by the App Store. On your iPhone: Settings → your name → Subscriptions → AskMe. Cancelling stops the next renewal; you keep access until the current period ends.
How do I delete my account or export my data?
Both are built into the app: Settings → Export my data gives you a copy of everything linked to your account, and Settings → Delete account erases it. Details are in our privacy policy.
How do I report a community question?
Tap the flag on any community card. Reports go straight to our moderators, and you'll get a reply in the app once it's been reviewed.
Something else?
Email hello@askmecards.com. A person reads every message.